Db 10 places the highest priority on protecting the personal data of its platform users. This Privacy Policy informs users in Bangladesh about what data is collected, how it is used, and what your rights are. Please read this policy carefully, and contact our support team if you have any questions.
At registration, we collect your name, mobile number, date of birth, and email address. This information is required to verify and manage your account. We may also request your National ID or other government-issued documents for age verification. All account data is stored securely on encrypted servers.
Your device type, operating system, browser version, and IP address are collected automatically. This information is used to maintain platform security and detect suspicious activity. For mobile users, app version details are also recorded. This data is never shared with third parties for marketing purposes.
During deposits and withdrawals, your mobile banking number (bKash, Nagad, Rocket), transaction amount, and timestamp are collected. All BDT transaction records are retained for security and audit purposes. Full payment card or bank account details are never stored on our servers. Financial data is processed in accordance with applicable Bangladeshi law.
We collect data on which games you play, how long you spend on the platform, which pages you visit most, and your betting patterns. This data is used to improve the platform experience and support responsible gaming monitoring. All usage data is anonymised and analysed in aggregated form. Personally identifiable information is never processed unnecessarily.
Db 10 uses collected data solely for specific, legitimate, and transparent purposes. Every piece of data is collected for a clear reason and is used to improve the quality of service for our users. The main purposes of our data use are outlined in detail below.
Your personal information is used to create your account, verify your identity, and ensure secure login. Through age verification, we confirm that only adults can access the platform. This is an integral part of our Responsible Gaming policy.
Payment information is used to process financial transactions such as deposits, withdrawals, and voucher redemptions. All BDT-based transactions are processed securely, and a record of each transaction is kept in the user's account. This data is actively monitored to help prevent fraud.
When you reach out for support, our team can access your account and transaction details to resolve your issue quickly. Support history is saved so you don't need to repeat yourself in future contacts. This helps us continuously improve the quality of our service.
Relevant promotions and offers may be sent to you based on your gaming preferences and history. You can turn off marketing communications at any time from your account settings. We respect your preferences and will not send you unwanted messages.
Specific data is retained to comply with applicable laws and regulations in Bangladesh. This data may be required for audits, fraud investigations, or requests from regulatory authorities. No data is kept beyond what is legally necessary.
Db 10 uses industry-standard security technology to protect user data. All data is transmitted via SSL/TLS encryption, and strong encryption is also applied to data stored on our servers. Our systems undergo regular security audits, and any vulnerabilities identified are resolved promptly.
All personal data is retained for as long as your account remains active. After account closure, certain transaction records may be kept for up to five years to meet legal requirements. After that period, data is permanently deleted or anonymized. Marketing data is deactivated as soon as consent is withdrawn.
Database encryption, firewalls, and intrusion detection systems are active 24/7. Automatic alerts are triggered for suspicious logins or transactions. Two-factor authentication is available to further strengthen your account security. In the event of a security breach, users will be notified in a timely manner.
Only authorized staff can access user data, and only when required for a specific task. All staff are bound by confidentiality agreements and have completed data protection training. Every instance of staff access is logged for audit purposes. Any attempt at unauthorized access is subject to strict disciplinary action.
Our servers are hosted in reliable data centres with the highest standards of physical security and environmental controls. Regular backups ensure that no data is lost in the event of a technical failure. Server infrastructure is kept up to date to guard against known security vulnerabilities. db 10 adheres to international standards in data protection.
Db 10 does not sell your personal data or share it with third parties for advertising purposes. However, limited data sharing may be necessary in certain specific circumstances, which are clearly outlined below. In every case, data sharing is strictly controlled and limited to only what is necessary.
Only the information necessary to complete transactions is shared with mobile banking providers such as bKash, Nagad, Rocket, and others. These third-party providers operate under their own privacy policies and use your data solely for transaction processing. db 10 ensures data protection through strict agreements with all payment partners. Your full financial details never leave the payment processor.
In compliance with Bangladeshi law, certain information may be disclosed in response to valid orders from government authorities or courts. Any such disclosure follows due legal process, and users are notified wherever possible. We cooperate with relevant authorities when assisting investigations into financial crime or fraud. No information is ever disclosed voluntarily or beyond what is legally required.
Limited technical data may be shared with cloud services, cybersecurity providers, and technology partners used to operate the platform. All such partners are bound by Data Processing Agreements (DPA) and may not use personal data independently for any purpose. When a service provider changes, we obtain confirmation that all data has been deleted from the previous provider. db 10 always places user data protection above business convenience.
Db 10 believes you should have full control over your personal data. We therefore uphold the rights listed below for all users and provide every assistance in exercising them. Rights requests are typically processed within 30 business days.
You can request a full copy of the data we hold about you at any time — either by logging into your account or by contacting our support team. This information is provided free of charge in a readable format.
If any information on your account is incorrect or incomplete, you can request a correction. Changes to your name, address, or contact details can generally be made directly from account settings. Identity verification may be required for significant changes.
When closing your account, you may request deletion of your personal data. Some data may need to be retained for a specified period due to legal obligations — you will be clearly informed if that is the case. Deleted data cannot be recovered.
You have the full right to object to marketing communications or specific types of data processing. Once we receive your objection, we will immediately stop any further contact. Exercising this right will not affect your core platform services in any way.
You can request an export of your data in a standard, machine-readable format. This feature ensures users have full ownership of their data. Data export requests are fulfilled within 15 business days.
Db 10 may update this Privacy Policy from time to time as needed. For significant changes, advance notice will be sent to your registered mobile number or email address. The effective date of any updated policy will be clearly displayed at the top of this page. Continued use of the platform after a policy change will be taken as your acceptance of the revised terms. We recommend visiting this page regularly to stay informed.
For any questions, complaints, or requests to exercise your rights under our Privacy Policy, please get in touch with us. Our dedicated privacy team typically responds within 72 hours. You can reach us by email at: support@db10.im — This is a text address, not a direct link. Your privacy matters deeply to us, and every request is handled with the utmost care. db 10 is committed to being a safe and trustworthy entertainment platform that users in Bangladesh can always rely on.
This Privacy Policy was last updated in 2026. It may be revised at any time due to legal changes or business requirements.
Your data is fully protected at db 10. Our advanced security technology and transparent privacy policy ensure that every transaction and piece of personal information is handled with the utmost care. We are committed to earning the trust of millions of players across Bangladesh. Register today and enjoy a safe, trustworthy gaming experience.